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GAIA Lingerie - Withdrawal

Withdrawal

Information on the exercise of the right of withdrawal from the agreement

Right of withdrawal from the agreement

You have the right to withdraw from this agreement within 14 days without stating any reason.
The withdrawal period expires 14 days after the date when you have entered into possession of the goods, or when a third party, other than the carrier, designated by you, has entered into possession of the goods. In order to exercise the right of withdrawal, you need to inform us, i.e. GAIA Spółka z ograniczoną odpowiedzialnością, Al. 1000-lecia Państwa Polskiego 6, 15-111 Białystok, tel. +48 85 664 23 07, fax +48 85 664 23 06, e-mail shop@gaia.com.pl about your decision to withdraw from the agreement by way of an express statement (for example, a letter sent by post, fax or e-mail).
You may use the withdrawal form template, but it is not obligatory.
In order to observe the withdrawal period, it is enough for you just to send the information on the exercise of your right to withdraw from the agreement before the the withdrawal period expires.

Effects of withdrawal from the agreement

If you withdraw from this agreement, we shall return to you any payment that we received from you, including the cost of delivery of the goods (except for any additional costs due to the delivery method you selected other than the cheapest standard delivery method that we offer) immediately, and always no more than 14 days after we were informed of your decision to exercise the right of withdrawal from this agreement. We shall return the payment using the same payment methods as those that you used in the original transaction, unless you have explicitly consented to another solution; notwithstanding, you shall bear no costs in connection with the return. We may withhold returning the payment until receiving the goods or until receiving proof that they had been sent back, whichever occurs first.
Please bring the item to us or sent it to the address GAIA Spółka z ograniczoną odpowiedzialnością, ul. 1000-lecia Państwa Polskiego 6, 15-11 Białystok immediately and always no later than 14 days after you inform us of withdrawing from this agreement. This period is deemed to be observed if you send the item back within 14 days.
You will have to bear the direct cost of returning the item.
You are liable only for the reduction of the value of the item that results from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.

The consumer's right to withdraw from the agreement shall be excluded in the following situations:

  • an agreement where the price or remuneration is dependent from fluctuations in the financial market that are beyond the control of the trader and which may occur before the expiration of the withdrawal period;
  • an agreement where contractual obligations relate to a non- prefabricated item, manufactured based on the specifications of the consumer or designed to meet his/her individual needs;
  • an agreement where contractual obligations relate to an item subject to rapid deterioration or with a short shelf life;
  • an agreement where contractual obligations relate to an item delivered in a sealed package that, once the packaging is opened, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery;
  • an agreement where contractual obligations relate to items that, upon delivery, due to their nature, become inseparably interconnected with other items;
  • an agreement where contractual obligations relate to alcoholic beverages with their price agreed at the time of conclusion of the sales agreement that may be delivered only after 30 days’ time and whose value depends on market fluctuations that are beyond the control of the trader;
  • an agreement where the consumer expressly requested the trader to come to him/her in order to perform emergency repairs or maintenance. If the trader also provides services other than those requested by the consumer or delivers any items other than spare parts necessary for repairs or maintenance, the consumer shall be entitled to withdraw from the agreement as regards such accessory services or items;
  • an agreement where contractual obligations relate to audio or visual recordings or computer programmes delivered in a sealed packaging, if the packaging has been opened after delivery;
  • agreements for delivery of newspapers, periodicals or magazines, except for subscription agreements;
  • an agreement concluded at a public auction;

Download act of withdrawal (pdf)